Resident Engagement Lead – High-Profile Housing Projects

CBW Staffing Solutions; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading Social Housing contractor in Hertfordshire is seeking an experienced Resident Liaison Officer. The role involves being the primary contact for residents, managing communications, addressing concerns, and collaborating with project teams. Ideal candidates will have a customer-facing background, strong communication skills, and experience in a community engagement role. Competitive salary and benefits are offered, along with career development opportunities.

Benefits

Competitive salary and benefits package

Opportunity to work on high-profile projects

Supportive and collaborative working environment

Career development opportunities

Qualifications

• Previous experience in a customer-facing, community engagement, or liaison role.
• Experience within construction or housing preferred.
• Full driving licence and access to a vehicle is advantageous.

Responsibilities

• Serve as the main point of contact for residents, tenants, and local stakeholders.
• Communicate project updates, schedules, and any potential disruptions.
• Respond to and resolve resident concerns, escalating where necessary.
• Conduct site visits to monitor community impact.

Skills

Customer-facing experience

Excellent communication skills

Interpersonal skills

Organisational skills

Diplomatic handling of issues

Job description

A leading Social Housing contractor in Hertfordshire is seeking an experienced Resident Liaison Officer. The role involves being the primary contact for residents, managing communications, addressing concerns, and collaborating with project teams. Ideal candidates will have a customer-facing background, strong communication skills, and experience in a community engagement role. Competitive salary and benefits are offered, along with career development opportunities.