Resident Engagement Lead — Empower Communities & Feedback

Concept Housing Association; Tyseley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused housing organisation is seeking a Resident Engagement Co‑ordinator to enhance resident involvement and promote service accountability. You will develop and implement initiatives that empower residents to scrutinise services while engaging underrepresented groups. The ideal candidate will have experience in social housing, community event planning, and an understanding of diverse needs. This role emphasizes flexible engagement and collaboration to improve service delivery. Excellent benefits include a pension scheme, medical insurance, and additional leave options.

Benefits

Company pension scheme

Life assurance

Private medical insurance

Enhanced maternity and paternity pay

Employee assistance programme

Qualifications

• Experience in the social housing sector.
• Understanding of data protection and health and safety legislation.

Responsibilities

• Lead the development of resident engagement opportunities.
• Support residents in service scrutiny and monitoring.
• Coordinate an annual programme of resident events.
• Increase participation from underrepresented groups.

Skills

Experience of working with marginalised/hard to reach customer groups

Experience of using technology to improve services

Planning and holding community/customer events

Education

CIH Level 3 Diploma in Housing or higher education qualification in housing

Job description

A community-focused housing organisation is seeking a Resident Engagement Co‑ordinator to enhance resident involvement and promote service accountability. You will develop and implement initiatives that empower residents to scrutinise services while engaging underrepresented groups. The ideal candidate will have experience in social housing, community event planning, and an understanding of diverse needs. This role emphasizes flexible engagement and collaboration to improve service delivery. Excellent benefits include a pension scheme, medical insurance, and additional leave options.