Resettlement & Support Worker

HARRIS HILL; Kingston upon Thames; On-site; GBP 31,000 - 32,000; Full time

Job summary

A leading homelessness charity is seeking a Resettlement & Support Worker to deliver high-quality support services. You will be responsible for managing a caseload of residents, providing advice and interventions, and ensuring compliance with health and safety standards. The ideal candidate has experience working with vulnerable adults and strong communication skills. This full-time role is based in Richmond upon Thames, with a salary of £31,549 per annum.

Qualifications

• Experience of working with people affected by homelessness, rough sleeping or complex needs.
• Knowledge of housing, welfare benefits, and support systems for vulnerable adults.
• Strong case management and assessment skills.

Responsibilities

• Delivering effective hostel accommodation and resettlement services.
• Managing a caseload of residents and providing advice.
• Conducting assessments and reviews in collaboration with partners.
• Supporting residents with benefit claims and tenancy responsibilities.
• Maintaining accurate records and compliance standards.
• Contributing to team initiatives and integrated services.

Skills

Experience with homelessness

Knowledge of housing and welfare benefits

Strong case management skills

Ability to work with challenging behavior

Strong communication skills

IT proficiency

Record-keeping skills

Flexible approach to shifts

Job description

Overview

Harris Hill is delighted to be working with a homelessness charity to recruit a Resettlement & Support Worker.

Location: Richmond upon Thames

Salary: £31,549 per annum

Hours: Full-time, 37.5 hours per week (shifts including early mornings and weekends)

This role offers an excellent opportunity to join a highly committed team supporting people affected by homelessness. The organisation has been delivering services across London for over 35 years, providing accommodation and support to help people overcome barriers and work towards secure, independent futures.

The Role

As a Resettlement & Support Worker, you’ll be part of a professional team delivering hostel-based services for people with complex needs. You’ll be responsible for providing high-quality support and resettlement, ensuring residents receive the advice, motivation and intervention they need to sustain tenancies and move forward positively.

Your responsibilities

• Delivering effective hostel accommodation and resettlement services in line with organisational policies
• Managing a caseload of residents, providing advice, crisis intervention and future planning
• Conducting client assessments, interviews and reviews in collaboration with internal and external partners
• Supporting residents with benefit claims, tenancy responsibilities, and access to specialist services
• Maintaining accurate records and ensuring compliance with health, safety and safeguarding standards
• Contributing to team initiatives, training, and the wider delivery of integrated homelessness services

About You

We’re looking for someone with:

• Experience of working with people affected by homelessness, rough sleeping or complex needs
• Knowledge of housing, welfare benefits, and support systems for vulnerable adults
• Strong case management and assessment skills
• The ability to work with clients who may display challenging behaviour
• Strong communication, IT and record-keeping skills
• A flexible approach to working shifts, including weekends and evenings

Values

The organisation is guided by values of working together, aspiration, respect, determination and vision. They are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds.

How to apply

For more information, please submit your CV to [e-mail].

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.