Resettlement & Integration Support Worker

JULIAN HOUSE; England; On-site; GBP 26,000; Full time

Job summary

A charitable organization in South Gloucestershire is seeking a Resettlement & Integration Support Worker to aid refugees and their families in adapting to life in the UK. The successful candidate will provide personalized support, assist in accessing essential services, and promote independent living. Key requirements include a valid driving license, strong communication skills, and experience with diverse populations. This role offers various benefits including generous leave and career development opportunities.

Benefits

Employee Assistance Programme

27 days annual leave plus bank holidays

30% staff discount at charity shop

Pension scheme

Career development opportunities

Free monthly training sessions

Discounts via Blue Light Card

Qualifications

• Valid UK driving licence and access to own vehicle.
• Ability to engage with individuals and families with complex needs.
• Understanding of confidentiality and safeguarding.

Responsibilities

• Empower individuals and families to promote independence.
• Coordinate multi-agency meetings for effective support.
• Maintain accurate client records for case management.
• Assist families in accessing key services like healthcare.

Skills

Effective communication

Cultural sensitivity

Organization

Job description

Job Role: Resettlement & Integration Support Worker

Salary: £25,685 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Kingswood, South Gloucestershire

Additional information:

• Valid driver's license and access to a car for business purposes
• Participation in an out-of-hours on-call rota
• Flexible working with some evening and weekend work depending on service needs

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role

As a Resettlement & Integration Support Worker, you’ll play a vital part in transforming the lives of individuals and families who are beginning their new chapter in South Gloucestershire. This is a truly meaningful role where every day brings the opportunity to empower people, build confidence, and support their journey towards independence.

You’ll work closely with refugee individuals and families resettled through UK government schemes such as UKRS and the Afghan Resettlement Scheme, providing personalised, client‑centred support tailored to each person’s needs. Whether it’s helping them access healthcare, education, housing, benefits, or opportunities for meaningful activity, you’ll be a trusted guide as they navigate life in the UK.

In this role, you’ll build strong, supportive relationships and give families the tools, knowledge, and encouragement they need to thrive independently. Your work will directly shape positive futures—and make a lasting difference in your community.

What you’ll be doing

• Empower individuals and families by providing support that builds confidence and promotes independence.
• Lead on multi‑agency coordination, organising and facilitating meetings between families and professionals involved in their support to ensure everyone is working together effectively.
• Maintain accurate and up‑to‑date client records, ensuring high‑quality case management and clear communication.
• Help families access key services, including schools, language classes, suitable housing, healthcare and wellbeing support.

Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for

• A valid UK driving licence and access to own vehicle – business insurance will be required for roles involving travel for work.
• Ability to communicate and engage effectively with individuals and families with diverse, specific, cultural and complex needs.
• Strong and clear understanding of confidentiality, professional boundaries and safeguarding.

There are many great reasons to join our team

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays – increasing up to 30 days after 4 years of continuous employment (pro rata for part‑time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role.

If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with the team at [e-mail]. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!