Reservations Specialist: Drive Revenue and Guest Care

Edwardian Hotels London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel collection in Greater London is seeking a Reservations Specialist. This role involves maximizing revenue by effectively selling room reservations and delivering exceptional customer service. The ideal candidate has experience in a 4- or 5-star hotel environment, excellent communication skills, and knowledge of hotel booking systems like Opera. The position offers a competitive salary and a robust benefits package, including annual complimentary night stays and opportunities for professional development.

Benefits

Competitive salary

28 days Holiday

Complimentary meals

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discounts for popular stores

Company pension scheme

Regular social events

Annual recognition events

Wellbeing champions

Access to company doctor

Online learning platform

Training programs for development

Qualifications

• Current reservations experience within a 4- or 5-star hotel environment.
• Ability to effectively listen and position hotels to meet guests needs.
• Technical knowledge of hotel booking systems.

Responsibilities

• Achieve maximum revenue through effective selling of room reservations.
• Identify guest needs to provide excellent service delivery.
• Be the guest advocate ensuring all guests' needs are met.

Skills

Excellent communication skills

Tele sales ability

Hotel product knowledge

Listening skills

Revenue generation

Tools

Opera booking system

Job description

A prestigious hotel collection in Greater London is seeking a Reservations Specialist. This role involves maximizing revenue by effectively selling room reservations and delivering exceptional customer service. The ideal candidate has experience in a 4- or 5-star hotel environment, excellent communication skills, and knowledge of hotel booking systems like Opera. The position offers a competitive salary and a robust benefits package, including annual complimentary night stays and opportunities for professional development.