Reservations, Sales & Events Manager - London

JKS - Head Office; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading restaurant group in London is seeking a dedicated Reservations, Sales & Events Manager. The successful candidate will drive event sales, manage reservations across the diverse restaurant portfolio, and ensure exceptional guest experiences. This role requires experience in hospitality, with strong communication and organizational skills, alongside proficiency in booking systems like SevenRooms. Join a vibrant team and benefit from a range of employee perks and career development opportunities.

Benefits

Up to 50% off dining across JKS Restaurants

Discounted gym membership

Access to financial advice

Career progression opportunities

Additional holiday increasing to 33 days

Qualifications

• Previous experience as a Reservations and Sales Manager within a quality restaurant group.
• Strong commercial acumen with excellent client relationship skills.
• Ability to manage multiple projects under pressure with attention to detail.

Responsibilities

• Manage guest communication, reservations, and VIP enquiries across all booking platforms.
• Drive private dining and events revenue through sales pipeline management.
• Plan and deliver events end-to-end, overseeing logistics and client relationships.

Skills

Event management

Customer relationship management

Communication skills

Organizational skills

Proficiency in Microsoft Office

Tools

SevenRooms

Job description

Reservations, Sales & Events Manager – London

Schedule: Full Time
Experience: Previous experience as a Reservations and Sales Manager within a quality restaurant group
Salary: Up to £45,000 per annum

About JKS Restaurants

JKS Restaurants are on the lookout for a dedicated and dynamic Reservations, Sales & Events Manager to become an integral part of our growing team. The successful candidate will be approachable, personable and passionate about the London dining scene.

Role Overview

This role will drive event sales and reservations across our Chaiyo group of restaurants – Plaza Khao Gaeng, Speedboat Bar and other projects in the works. This is a fantastic opportunity for an experienced and proactive manager looking for a role in an award‑winning, critically acclaimed group.

Key Restaurants

• Plaza Khao Gaeng – Owned and operated in partnership with Chef Luke Farrell, this restaurant celebrates the coast to jungle cuisine of Southern Thailand. A range of curries over rice and hot stir‑fries with cooling herbs. Inspired by a historic Bangkok movie theatre.
• Speedboat Bar – Inspired by Thai‑Chinese restaurants in Bangkok’s Chinatown and the sport of speedboat racing. Menu explores Thai‑Chinese flavours, wok cooking, roasted meats and spicy sauces. The bar focuses on sharing Singha beer towers, speedboat cocktails and softs.

Reporting

Reporting to the Operations Manager and Head of Marketing, the successful Reservations, Sales & Events Manager will be a proactive, personable self‑starter, committed to maximising revenue across the group.

Duties

• Manage guest communication, reservations, and VIP enquiries across all booking platforms, including SevenRooms.
• Drive private dining and events revenue through sales pipeline management, upselling, cross‑selling, and seasonal promotions.
• Plan and deliver events end‑to‑end, overseeing logistics, timelines, site visits, client relationships, and seamless handover to operations.
• Handle reactive enquiries, maintain long‑term client relationships, gather feedback, and ensure exceptional guest experiences.
• Collaborate cross‑functionally with operations, marketing, and finance on promotions, billing, contracts, and performance reporting.
• Maintain accurate documentation, function sheets, contracts, and compliance with health & safety procedures.

Requirements

• Proven experience in reservations and events management within hospitality.
• Strong commercial acumen with excellent client relationship, communication, and organisational skills.
• Proficiency in booking and reporting systems (SevenRooms preferred) and Microsoft Office.
• Ability to manage multiple projects under pressure with attention to detail and professionalism.
• Experience working cross‑functionally, proactive and solutions‑driven.
• Solid understanding of health & safety compliance in an events environment.

Benefits & Culture

Our team is the most important part of our business, translating genuine hospitality to our guests every day.

We are proud to work with industry‑leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

• Up to 50% off dining across JKS Restaurants.
• Retail & Takeaway discounts.
• Code App membership.
• Discounted gym membership.
• Wagestream – stream your pay earlier.
• Company donations for charitable involvement.
• Employee assistance programme.
• Access to financial advice.
• Wedding gift & newborn care package.
• Access to a fantastic L&D calendar.
• Personalised learning & development plan.
• Career progression within a fast‑growing, critically acclaimed group.
• Additional holiday for each year (rising to 33 days).
• Employee referral scheme – up to £600 per referral.
• Staff parties & long service awards.

About JKS Restaurants

JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. The group has received critical acclaim and industry recognition, including 6 Michelin stars, 4 Michelin Bib Gourmands, and a rank among the World’s 100 Best Restaurants. The portfolio features Michelin‑starred restaurants such as Trishna, Gymkhana, Kitchen Table, and Sabor, along with cultural favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George, and The Hound.

JKS Restaurants offers a unique opportunity to pursue a career in fine dining or develop within trend‑focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people‑focused, collaborative hospitality group.