Reservations Manager

Holiday Inn Express Limehouse-Reservations; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established hotel in Greater London is looking for a Reservations Manager to lead the reservations team and enhance guest service through efficient operations. You will manage daily reservations, optimize bookings, and collaborate with various teams to ensure revenue growth. The ideal candidate possesses strong communication skills, hotel reservations experience, and analytical capabilities to refine pricing strategies. This is a pivotal role to deliver memorable guest experiences.

Benefits

Discounted hotel room rates

Extra day off for your birthday

Flexible working arrangements

Free meals on duty

Life Insurance

Qualifications

• Proven experience in hotel reservations ideally within a high-volume branded hotel environment.
• Excellent communication and presentation skills.
• Analytical skills with the ability to interpret booking data.
• Proficiency in reservations systems (ideally Opera) and CRM tools.

Responsibilities

• Lead the reservation tasks to optimise bookings.
• Manage daily reservation operations with a keen focus on accuracy.
• Conversion of group enquiries and management of group blocks.
• Collaborate closely with Front Office, Revenue, and Central Sales Teams.
• Generate and present reports on booking trends and revenue opportunities.

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Holiday Inn Express® London - Limehouse hotel sits near the Thames River in a historic part of London close to major attractions. Boasting 176 contemporary rooms, It is less than 5 minutes' walk from Limehouse DLR station, where trains travel to central London in about 20 minutes and to the O2 arena and London City Airport (LCY) in less than 30 minutes. The hotel has undergone a multi-million pounds upgrade earlier this year, including a shiny brand-new lobby and additional 26 rooms featuring the Holiday Inn Express Urban Room Concept.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• And much much more!

A DAY IN THE LIFE OF A RESERVATIONS MANAGER AT HOLIDAY INN EXPRESS – LONDON LIMEHOUSE

What you'll be doing...

Reporting to the General Manager, you can expect your working day to include the following.

As Reservations Manager you must be self‑motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example. The role requires excellent interpersonal skills to handle booking enquiries from leisure and corporate markets.

YOUR KEY AREAS OF RESPONSIBILITY WILL INCLUDE:

• Lead the reservation tasks to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
• Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off‑peak season
• Conversion of group enquiries, both business and leisure, manage group blocks, liaise with group partners in terms of presales numbers, contracts, rooming lists and invoicing. Maintain positive relationships with business partners to ensure strategy long term relationships and repeat business.
• Utilise statistical data to set future pricing selling strategies for group and transient accommodation for the duration of the hotels booking window, including manage inventory strategies for systems.
• To be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel, assist with hotel show rounds and attend sales meetings with key business partners.
• Collaborate closely with the Front Office, Revenue and Central Sales Teams to maximise upselling, business referrals within the company and drive revenue generation across all streams.
• Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge.
• Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests.
• Coach and motivate the team, providing training and feedback to deliver consistently high service standards and memorable guest interactions.
• Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions.
• Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand.
• Attendance of daily and weekly operations meeting and quarterly HOD Meetings and Commercial Reviews.

WHAT WE NEED FROM YOU

• Proven experience in hotels reservations ideally within a high‑volume branded hotel environment with a strong a commercial mindset and the desire to win new business.
• Excellent communication and presentations skills, a client‑focused approach to handling bookings, guest queries, and VIP requests.
• Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments.
• Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail.
• Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training.
• A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
• Brand Hotel experience Ideally within IHG would be highly beneficial although training will be provided.
• Knowledge of the London hotel market is highly advantageous.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]

Compensation: Competitive salary