Reservations Executive - Chichester

The Goodwood Estate Company Limited; Chichester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hospitality company in Chichester is seeking a Reservations Executive to create unforgettable moments for guests. As the first contact, you will manage reservations for 91 beautiful rooms while ensuring a welcoming atmosphere. The ideal candidate should have experience in hospitality, be highly detail-oriented, and possess strong organisational skills. The role offers competitive benefits including wellness programs and complimentary access to gym facilities.

Benefits

Access to wellbeing programme

Free tickets to all events

Complimentary gym and health club membership

Qualifications

• Proven experience in a hospitality or customer-focused role.
• Excellent organisational skills and high attention to detail.
• Ability to work proactively and take the initiative.

Responsibilities

• Be the first point of contact for guests, turning enquiries into bookings.
• Manage reservations with care, accuracy, and professionalism.
• Collaborate with Estate Sales and Front Desk teams for seamless guest experiences.

Skills

Experience in hospitality or customer-focused role

Strong organisational skills

Attention to detail

Initiative and proactive mindset

Familiarity with Protel (a bonus)

Job description

Contract Permanent

Hours Full Time- 40 hours over 5 days including evenings and weekends

Closing 25 December 2025

Would you love to help create unforgettable ‘wow’ moments for our guests?

Imagine yourself at the heart of the stunning West Sussex countryside, working at The Goodwood Hotel. As a Reservations Executive, you’ll be part of a warm, sociable team that ensures every guest feels welcome, heard, and excited about their upcoming visit.

Your Role

You’ll be the first point of contact for many of our guests - making a lasting impression and turning enquiries into bookings. With 91 beautiful bedrooms to manage, you’ll ensure every reservation is handled with care, accuracy, and professionalism.

You’ll also be a key ambassador for the wider Goodwood experience, confidently recommending and booking:

• Golf sessions
• Driving and flying experiences
• Our award-winning restaurants

Collaboration is Key

You’ll work closely with our Estate Sales, Front Desk, and Operational teams to ensure every detail is communicated clearly and smoothly - making each guest’s journey seamless from start to finish.

What You’ll Bring

• Experience in hospitality or a customer-focused role, ideally with a sales element
• Strong organisational skills and attention to detail
• Initiative and a proactive mindset
• Familiarity with Protel (a bonus, not a must!)

What You’ll Get

• Access to our wellbeing programme: yoga, meditation, sound bathing, and more
• Free tickets to all Goodwood events
• Complimentary gym and health club membership