Reservations Coordinator

Swinton Estate; Masham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury estate in the Yorkshire Dales seeks a Reservations Co-ordinator to manage guest bookings and inquiries. Responsibilities include handling reservations, liaising with guests, and coordinating special event packages. Candidates should have a cheerful personality, strong attention to detail, and good computer skills. This full-time position offers a salary of £25,397 per annum along with benefits including discounts and annual leave. A positive approach and experience in a hotel environment are advantageous.

Benefits

30 days annual leave

50% discount on food & beverage

Access to Country Club & Spa

Learning and Development opportunities

Qualifications

• Previous experience in a similar hotel environment would be an advantage.
• A cheerful and positive personality.
• A responsible and detail-oriented approach to tasks.
• Ability to work alone or as part of a team.

Responsibilities

• Handle and convert bedroom reservation enquiries.
• Be conversant with the hotel’s cancellation policy.
• Support the coordination of special event packages.
• Make pro-active calls to hotel guests to ensure payments are up to date.

Skills

Outstanding attention to detail

Good computer skills

Excellent time management

Ability to work under pressure

Good spoken and written English

Job description

Role overview

Reservations Co‑Ordinator

Full time 40 hours per week, 5 days over 7, 8 hours per day between the hours of 8am-6pm

£25,397 per annum, plus monthly TRONC and commissions

Who we are

Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award winning Samuel’s Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts & café, and last but by no means least the Swinton cookery school.

As part of our C.A.S.T.L.E commitments, environment and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members.

The Role

• To handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and the guests.
• To be fully conversant with the hotel’s cancellation policy and ensure that correct terms are issued to clients, that deposits are received and efficient billing is carried out in accordance with company policy.
• To refer to the Revenue Manager before any enquiry is denied.
• To be fully confident the room categories, hotel facilities and wider estate product knowledge to promote all opportunities to sell/upsell to clients.
• To be aware of special rates offered to group and corporate users and ensure that these are kept up-to-date and applied.
• To support with the co‑ordination of special event packages such as Christmas and New Year including ensuring full payments are received in advance, activities etc. are booked.
• To handle and convert cookery school, restaurant and spa reservations and book into the relevant booking system.
• To make pro‑active calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out.
• To provide weekly delegate lists and function sheets for forthcoming cookery school courses.
• To update third party websites on a regular basis.
• To liaise with the Cookery School Head Chef to ensure all details and amendments are communicated.

Candidates should

• Previous experience in a similar hotel environment would be an advantage.
• A cheerful and positive personality.
• Outstanding attention to detail.
• Good computer skills.
• Excellent time management and organisational skills.
• A responsible and detail oriented approach to tasks.
• Ability to work alone or as part of a team.
• Ability to work under pressure and to deadlines.
• Good spoken and written English.

Package description

• 30 days annual leave including bank holidays, increasing with service.
• Summer party, Christmas Party, Long Service Awards.
• Eligible team members will benefit from a NEST pension scheme.
• Use of the Country Club & Spa.
• 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests.
• £75 room rate for yourself, friends & family.
• 15% discount for food & beverage or spa for family and friends.
• 15% off Swinton Estate voucher purchases.
• Refer a friend scheme up to £500.00 for a full‑time member of staff.
• Access to discounts, cinema tickets, days out and much more with Hospitality Rewards.
• Complimentary meal when on duty.
• Employee of the month awards.
• Full Uniform.
• Learning and Development opportunities to grow and progress through our business.

*T’s & C’s apply.