Reservations Agent

Lighthouse Hotel Management; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel management company in Liverpool is seeking a passionate Reservations Agent to join their team. As part of the role, you will support pricing strategies, convert reservation inquiries into bookings, and maintain relationships with local corporate clients. The ideal candidate will have at least 2 years of experience in a fast-paced hotel environment, ideally with IHG. This position offers a competitive salary, excellent career growth opportunities, and a vibrant, inclusive workplace culture.

Benefits

Competitive salary

Career growth opportunities

24/7 access to an online GP

Employee discounts on stays and dining

Extensive training programs

Recognition programs

Qualifications

• Minimum of 2 years experience in Reception or Reservations at a busy city center hotel.
• Preferably one year experience within an IHG branded property.

Responsibilities

• Support hotel pricing strategy to maximize revenue.
• Convert reservation enquiries into bookings.
• Manage relationships with local corporate bookers.

Skills

Passion for guest experience

Sales opportunities maximization

Strong interpersonal skills

Job description

Lighthouse Hotel Management are currently looking for a passionate Reservations Agent, to join our fabulous team at The Halyard in Rope Walks Liverpool.

About The Halyard at Ropewalks Liverpool, Vignette Collection

A 133 bedroom hotel opened in 2024. It’s in a fantastic downtown location in the Ropewalks area of Liverpool, one of the UK’s hippest areas, the perfect place for IHG’s Luxury Lifestyle brand. The hotel has a smart restaurant and bar, and we’ve located the gym, the meeting room and the suites on the top floor to take advantage of the amazing views of this vibrant city from their balconies.

As Reservations Agent you will be responsible for supporting the hotel pricing strategy, ensuring maximum revenue, market share and the successful conversion of reservation enquiries from individuals and groups into materialised bookings. You will help with the day-to-day relationships with local corporate bookers and utilise sales opportunities to maximise revenue.

Qualifications

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. You will have a minimum of 2 years experience in either Reception or Reservations in a busy city centre hotel preferably one year experience within an IHG branded property.

Benefits

• Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
• Enhanced benefits for all employees – including 24/ 7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.