Reservation Agent

iBookiGo; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking a dedicated Reservation Agent to manage customer reservations and ensure exceptional client experiences. The ideal candidate will have strong communication skills, organizational abilities, and experience in sales. The role is flexible and includes handling inquiries, maintaining records, and promoting services. Comprehensive training is provided, making it an excellent opportunity for those eager to start a career in travel.

Benefits

Exclusive Travel Perks

Comprehensive Training & Support

Qualifications

• Experience in sales is highly preferred.
• Strong administrative skills with proficiency in Word and data entry.
• Proven organizational abilities to manage multiple tasks effectively.

Responsibilities

• Handle incoming reservation requests via phone, email, and online platforms.
• Assist customers with inquiries regarding services, availability, and pricing.
• Maintain accurate records of reservations and customer interactions.

Skills

Sales experience

Excellent phone etiquette

Strong communication skills

Organizational abilities

Tools

Microsoft Word

Data entry systems

Job description

Overview

We are seeking a dedicated and detail-oriented Reservation Agent to join our partnership. This role includes building a brand within the hospitality industry. The ideal candidate will play a crucial role in managing customer reservations and ensuring an exceptional experience for their clients. This position requires strong organizational skills, excellent phone etiquette, and the ability to work efficiently in a fast-paced environment. It is vital to be a self-starter, tech savvy individual who shows initiative.

Duties

• Handle incoming reservation requests via phone, email, and online platforms.
• Assist customers with inquiries regarding services, availability, and pricing.
• Maintain accurate records of reservations and customer interactions through data entry.
• Manage inventory of available services and update systems as necessary.
• Provide support for administrative tasks related to booking management.
• Utilize sales techniques to promote additional services and upsell where appropriate.
• Ensure compliance with company policies and procedures while maintaining a high level of customer satisfaction.

Experience

• Experience in sales is highly preferred.
• Prior management skills is highly preferred.
• Strong administrative skills with proficiency in Word and data entry.
• Excellent phone etiquette and communication skills.
• Proven organizational abilities to manage multiple tasks effectively.
• A background in technology or marketing is a plus.

What We Offer

• Exclusive Travel Perks: Access agent-only discounts, FAM trips, and special rates for personal travel.
• Comprehensive Training & Support: Whether you're new to travel or a seasoned pro, we provide full training and ongoing support.
• Work with Top Travel 200 Suppliers: Partner with industry-leading brands to offer your clients the best travel experiences. Top Brands include: ExpediaTAAP, Disney, Carnival, Royal Caribbean, Virgin Voyages, Marriott, Dreams, Hyatt, Riu, Sandals, etc.

What We’re Looking For

• A passion for travel and helping others create amazing memories.
• Strong communication and customer service skills.
• Self-motivated and able to manage tasks independently.
• No prior travel experience required if you're eager to learn, well provide all the training you need!
• A computer and reliable internet connection are required and not provided.

Ready to start a career that lets you travel while earning a great income? We want to hear from you! Check out our Careers Page: https://careers.ibookigo.com/