Repairs Scheduler

Service Care Solutions; City Of London; On-site; GBP 25,000 - 35,000; Part time

Job summary

A property management company is seeking a Repairs Scheduler in London. The role involves scheduling workloads, monitoring repair progress, and providing excellent customer service. This temporary position may become permanent for the right candidate. Ideal for those with scheduling experience in repairs or maintenance environments.

Qualifications

• Proven experience scheduling or coordinating workloads in a repairs or maintenance environment.
• Strong organisational skills to prioritise in a fast-paced setting.
• Excellent customer service skills to liaise with residents and contractors.

Responsibilities

• Schedule and allocate workloads for operatives and contractors.
• Monitor daily repairs progress and update customers.
• Resolve customer enquiries promptly.

Skills

Scheduling experience

Organisational skills

Customer service skills

IT skills

Job description

Job Details

Job Title: Repairs Scheduler

Location: London SE1

Contract Type: Temporary (with potential to become permanent)

Hours: 35 hours per week

Start Date: ASAP

Job Purpose

We are seeking a proactive and organised Repairs Scheduler to join our busy Repairs Team. You will play a key role in delivering an efficient and responsive repairs service by scheduling and allocating work to operatives and contractors, ensuring resources are used effectively and customer satisfaction remains high.

This is initially a temporary assignment with the potential to become permanent for the right candidate.

Responsibilities

• Schedule and allocate workloads for operatives and contractors, maximising productivity and ensuring KPIs are met.
• Monitor daily repairs progress, keeping customers updated and ensuring works are delivered on time.
• Manage and resolve customer enquiries promptly in line with policies, procedures, and Data Protection.
• Support the Repairs team with administration and system updates, ensuring accurate records are kept.
• Raise purchase orders, update databases, and complete general administrative duties.
• Work collaboratively with colleagues and contractors to ensure the delivery of an excellent service.

Person Specification

• Proven experience scheduling or coordinating workloads, ideally within a repairs, maintenance, or housing environment.
• Strong organisational skills with the ability to prioritise in a fast-paced setting.
• Excellent customer service skills with the confidence to liaise with both residents and contractors.
• Strong IT and administration skills, with the ability to maintain accurate records and use scheduling systems effectively.
• Ability to remain calm under pressure and deliver against performance targets.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed).