Repairs Resolution Officer – Complaints (Hybrid)

Essential Employment; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A recruitment firm is seeking a Repairs Resolution Officer for a hybrid role based in Southwark. The position involves addressing Members' enquiries and complaints, requiring timely and proficient investigations. Ideal candidates will have experience with Stage 1 complaints. This is a full-time temporary contract with 3-4 office days per week.

Qualifications

• Experience responding to Stage 1 complaints and Members Enquiries.

Responsibilities

• Respond to Members' Enquiries and complex complaints by investigating and drafting responses.

Job description

Overview

Repairs Resolution Officer – Complaints (Hybrid) needed in Southwark, £19.94ph PAYE – Reference: RQ1608152

Responsibilities

• Respond to Members' Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner.
• You will ideally have experience responding to Stage 1 complaints and Members Enquiries.

Job Details

• Hybrid role with a minimum of 3-4 days per week in the office.
• Full-time role on a temporary contract basis.

How to apply

If you are interested in the role please apply on our website with your CV. Alternatively you can email your CV to [e-mail] quoting the reference number.

About Essential Employment

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

Notes

All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always hear from us by phone if we are able to take your CV forward to the next stage.

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