Repairs Resolution Officer

Vox Network Consultants; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local consulting firm in South East London is seeking a Repairs Resolution Officer for a 3 to 6 month contract. This role involves handling calls from residents, managing repair orders, and supporting administrative tasks. Ideal candidates will have experience in contact centers and a basic knowledge of building maintenance. Competitive hourly rate offered.

Qualifications

• Previous experience of working in a contact center managing high call volumes.
• Experience responding to Stage 1 complaints and member enquiries.
• Basic knowledge of building maintenance.
• Administration experience within a repairs environment.
• Experience working with housing associations or councils.

Responsibilities

• Act as first point of contact for residents to resolve calls.
• Support the responsive repairs and work scheduling.
• Monitor and coordinate repair work orders until completion.
• Maintain up-to-date system data for all responsive repair orders.

Skills

Contact center experience

Complaint handling

Building maintenance knowledge

Administrative skills

Experience with housing associations

Job description

Overview

Repairs Resolution Officer – South East London. 3 to 6 month ongoing contract (3-4 days onsite). £25.96 p/hr umbrella.

Responsibilities

• Act as first point of contact for residents to receive and resolve calls from internal and external customers, including raising repairs orders; variation requests, no access reports, requests for additional jobs and providing detailed advice to the customer.
• Undertake administrative tasks for the Repairs department, supporting the responsive repairs, work scheduling and contact centre.
• Monitor, chase up and coordinate repair work orders until completion. Prepare progress notes, orders and relevant documentation.
• Undertake data entry tasks as required and perform other duties commensurate to the role as directed by repairs management.
• Maintain up-to-date system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.

Requirements

• Previous experience of working in a contact centre managing high call volumes.
• Experience responding to Stage 1 complaints and member enquiries.
• Basic knowledge of building maintenance.
• Administration experience within a repairs environment.
• Experience working with housing associations or councils.

If you are interested in this position and meet the requirements, APPLY NOW