Repairs Planner

Recco; Ilford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction services firm in Ilford is seeking a Repairs Planner to manage and schedule repairs and maintenance work across London and the Southeast. The role requires strong communication skills, the ability to diagnose and respond to repair requests promptly, and effective client management. Responsibilities include ensuring timely updates on repairs and maintaining high-quality service standards. This position offers a chance to work in a dynamic environment with a family-owned firm that values quality service.

Qualifications

• Experience in scheduling repairs and maintenance work.
• Strong communication skills for client interactions.
• Ability to diagnose repair requests effectively.

Responsibilities

• Manage and schedule repairs and maintenance work across London.
• Respond to emergencies and ensure timely service delivery.
• Handle client communications effectively and monitor work progress.

Job description

The Company

Our client is a leading new-build, refurbishment, planned and reactive repairs and maintenance, and roofing construction company with over half a century in operation and a turnover in excess of £55 million.

Family owned since the 60s they work with a mixture of private and public sector clients across London and the Southeast delivering high quality new build, refurbishment, retrofit, roofing projects, reactive repairs and maintenance projects ranging between £5m and £50m for local authorities, schools, hospitals, commercial organisations and housing associations.

The Role

Our client is currently seeking to recruit a Repairs Planner to join their team in the City of London (Barbican) to effectively manage and schedule repairs and maintenance work across London and the southeast.

Roles and responsibilities include but are not limited to :

• Scheduling works into diaries daily ensuring that diaries are full and immediate attention is given to allocate work to operatives when they become free
• Check the system for emergencies and manage within a timely manner to ensure targets are met
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
• Provide a high-quality services to clients on a face-to-face basis
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of work, providing updates at regular intervals
• Ensure the system is updated in a timely manner so that the client and operations are in receipt of the most up to date information
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions
• Managing incoming repairs inbox and allocating repairs works appropriately