Repairs Operations Leader: Planning & Customer Experience

BDHT / Bromsgrove District Housing Trust; Bromsgrove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading social housing organization in Bromsgrove is seeking a Repairs Resource Planner Manager to lead the Resource Planning within their Repairs and Maintenance service. The role involves overseeing customer liaison functions and maximizing operative efficiency in repair scheduling. Ideal candidates should possess strong organizational and communication skills, with a commitment to exceptional customer service. This full-time position offers a range of employee benefits, including a pension scheme and generous annual leave.

Benefits

32 days annual leave plus bank holidays

Employee Assistance Programme

Healthcare Cash Back Scheme

Retail discounts

Free parking and refreshments

Qualifications

• Prior experience in a repairs environment within the social housing sector is beneficial.
• Understanding and commitment to customer service delivery.

Responsibilities

• Lead and manage the Resource Planning within the Repairs and Maintenance service.
• Maximise operative efficiency and streamline repair schedules.
• Oversee Customer Liaison functions and coordinate decant processes.

Skills

Excellent communication skills

Organizational skills

ICT skills

Job description

A leading social housing organization in Bromsgrove is seeking a Repairs Resource Planner Manager to lead the Resource Planning within their Repairs and Maintenance service. The role involves overseeing customer liaison functions and maximizing operative efficiency in repair scheduling. Ideal candidates should possess strong organizational and communication skills, with a commitment to exceptional customer service. This full-time position offers a range of employee benefits, including a pension scheme and generous annual leave.