Repairs and Maintenance Planner

Think Recruitment; Worcester; On-site; GBP 32,000; Full time

Job summary

A reputable Housing Association is seeking a Repairs and Maintenance Planner to ensure high-quality scheduling for housing repairs in the Worcester area. This role involves coordinating emergency works and maintaining effective communication with customers and trades operatives. The ideal candidate should have experience in property maintenance, strong organisational skills, and be located near Worcester. This permanent role offers a salary of £31,140 per annum and is based in Worcester with onsite parking.

Benefits

Free onsite parking

Opportunity to impact customer homes

Qualifications

• Proven experience in housing repairs or related fields.
• Able to manage multiple priorities in a dynamic environment.
• Based in or near Worcester, Redditch, Droitwich, or Kidderminster.

Responsibilities

• Ensure a smooth repairs service for customers.
• Coordinate emergency and urgent repairs efficiently.
• Act as a point of contact between customers and operatives.

Skills

Experience as a Planner or Scheduler

Handling reactive repairs

Using scheduling systems

Strong organisational skills

Excellent communication skills

Proactive and adaptable

Education

GCSEs in English and Maths (or equivalent)

Tools

DRS

Open Housing

Job description

Repairs and Maintenance Planner - £31,140 per annum

Repairs & Maintenance Planner / Scheduler Required for a Reputable Housing Association (Worcester Region). A brilliant opportunity has arisen for an experienced Planner / Scheduler to join a reputable and well-established Housing Association operating across the Worcester and North Worcestershire region. This is a key role within the Property Care team, ideal for someone who thrives in a fast-paced environment and has experience coordinating housing repairs, emergency works, and reactive maintenance.

The Role

As a Repairs & Maintenance Planner / Scheduler, you will be at the heart of day-to-day operations, ensuring customers receive a smooth, reliable, and high-quality repairs service. You'll be responsible for real-time job scheduling, managing emergency and urgent callouts (including fires and floods), and matching the right Multi-Skilled Trades Operative or subcontractor to each job.

Location: Worcester, Droitwich, Kidderminster & Redditch
Salary: £31,140 per annum
Contract: Permanent | Full Time
Closing Date: 10 February 2026

Key Responsibilities

• Deliver a customer-first approach in all planning, scheduling, and communications
• Manage in-day and real-time scheduling, resolving issues to prevent service disruption
• Coordinate emergency and out-of-hours repairs, reacting calmly and efficiently
• Act as the central point of contact between customers, operatives, and the call centre
• Provide scheduling, coordination, and administrative support to a mobile workforce
• Maintain workflow efficiency while keeping customers informed
• Support continuous improvement and identify opportunities to improve service delivery

About You

• Proven experience as a Planner or Scheduler within housing repairs, property maintenance, facilities, or construction
• Experience handling reactive repairs and emergency scheduling
• Confident using scheduling or workforce management systems (e.g. DRS, Open Housing)
• Strong organisational skills with the ability to manage multiple and changing priorities
• Excellent communication and customer service skills
• Proactive, adaptable, and solution-focused
• GCSEs in English and Maths (or equivalent)
• Based in or close to Worcester, Redditch, Droitwich or Kidderminster (local knowledge essential)

What’s On Offer

• Permanent, full-time position
• Salary of £31,140 per annum
• Worcester-based office with free onsite parking
• Opportunity to work for a respected Housing Association
• A role that makes a real impact on customers' homes and communities

About Us

Be a part of a growing and trusted property maintenance housing association. We're committed to "Keeping the Promise" to our customers by delivering high-quality repairs through skilled and dedicated teams.

If you're interested feel free to send your CV to Adam. (phone number removed)

INDPS