Renewal Coordinator Team Leader

Howden Group Holdings; Gloucester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent insurance brokerage in Gloucester is looking for a Team Leader for a 6-month secondment in the retentions team. The role involves motivating and coaching Renewal Coordinators, identifying efficiencies, and ensuring client objectives are met. Excellent communication and problem-solving skills are required. This position offers a unique opportunity to develop personal leadership abilities in a collaborative environment.

Benefits

Flexible working hours

Career development opportunities

Supportive team environment

Qualifications

• Ability to spot problems, implement solutions and review effectiveness.
• Ability to motivate, inspire and coach for improved performance.
• Ability to pre-empt under performance and quickly implement remedial action.

Responsibilities

• Drive Coordinator performance through meetings and coaching.
• Identify underperformance and implement new working methods.
• Balancing renewal lines and getting policies on risk.

Skills

Drive and determination

Attention to detail

First class communication and interpersonal skills

Flexibility and adaptability

Excellent system and process knowledge

Job description

Overview

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Life & Health are an award-winning specialist life and health broker.

Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know exactly what our clients want from your insurance cover. We understand that each life or health policy needs to be individual. We take pride in offering an unrivalled service to our clients and partners.

Our continued growth has created a 6 month Team Leader secondment opportunity within the retentions team. As a Team Leader you will Motivate, coach and lead the team of Renewal Coordinators who are responsible for all aspects of the non-advice section of renewals, including system set up, applications, putting cases on risk, engaging with insurers and clients on discounts, cancellations and mid term adjustment. Identifying efficiencies and better ways of working to support the overall team exceeding rebroke and retention targets, whilst working with Sales Team Leaders and Team Manager to ensure client and commercial objectives are met.

Requirements

• Drive and determination
• Attention to detail
• Ability to spot problems, implement solutions and review effectiveness
• Ability to motivate, inspire and coach for improved performance
• First class communication and interpersonal skills
• Flexibility and adaptability and the ability to work well under pressure
• Ability to pre-empt under performance and quickly implement remedial action
• Excellent system and process knowledge

Responsibilities

• Drive Coordinator performance through morning meetings, check in progress meetings and coaching
• Identify areas of underperformance, challenge the status quo and implement new ways of working to provide more efficient service and better commercial outcomes
• Balancing competing priorities of creating renewal lines and getting policies on risk, understanding both are important for delivering commercial success
• Responsible for collating Coordinator performance figures and engaging the team on these metrics through morning meetings and individual catch ups
• Motivating the team to achieve work targets, compliantly and with customer and commercial objectives at the forefront
• Use own knowledge of products, systems and processes to challenge current performance and push team to new levels of efficiencies and commercial performance
• Be the main voice for the non-advice section of the renewal journey, championing customer outcomes and working with Sales Team leaders to improve performance
• Complete monthly 121s as agreed with the Team Manager
• Deliver exceptional communication in both office and remote environments
• Any other reasonable tasks required by the business
• Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues.
• As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the data protection policy and for you to ask for clarification on any point that is not understood

6 month secondment - Ageas House Gloucester

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\'re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you\'re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)