Remote VIP Concierge: Luxury Travel Experience Specialist

RECRUITMENTREVOLUTION.COM; Salisbury; Hybrid; GBP 28,000; Full time

Job summary

A leading UK travel franchise is seeking a VIP Concierge / Customer Executive to deliver exceptional service for high-profile clients. The role, based in Bournemouth with a hybrid working model, requires over two years of experience in travel operations and outstanding communication skills. You will process bookings, manage client payments, and ensure a seamless travel experience. The position offers a salary of £27,500, a pension, and various travel-related perks. Join a values-driven team committed to excellence in luxury travel.

Benefits

Competitive salary

Excellent pension scheme

Private medical, dental, and life insurance

Gym access

Monthly rewards and recognition

Generous holiday allowance

Commission on any referred customers

Travel discounts and exclusive perks

Learning & Development Programme

Qualifications

• Over 2 years of experience in travel operations, VIP client services, and concierge environments.
• Advanced proficiency in Microsoft Office Suite and leading travel booking systems.
• Meticulous attention to detail with a focus on delivering seamless client experiences.
• Discreet and polished communicator, maintaining the highest standards of professionalism.
• Proactive problem-solver with a strategic, solution-oriented approach.
• Thrives in fast-paced, collaborative settings, adapting quickly to dynamic environments.

Responsibilities

• Deliver accurate processing of VIP bookings and payments.
• Maintain data integrity across all booking systems.
• Process client payments with precision and confidentiality.
• Liaise with suppliers and consultants to ensure seamless travel experience.
• Manage itinerary adjustments and ensure high service standards.

Skills

Experience in Travel Operations

Attention to detail

Strong Communication skills

Client Focused

Ability to Prioritise and Multitask

Tools

Microsoft Office Suite

Travel booking systems (e.g., Vision, iSell)

Job description

A leading UK travel franchise is seeking a VIP Concierge / Customer Executive to deliver exceptional service for high-profile clients. The role, based in Bournemouth with a hybrid working model, requires over two years of experience in travel operations and outstanding communication skills. You will process bookings, manage client payments, and ensure a seamless travel experience. The position offers a salary of £27,500, a pension, and various travel-related perks. Join a values-driven team committed to excellence in luxury travel.