Remote UK Customer Experience & Quality Specialist

We Do Play; Remote; GBP 28,000; Full time

Job summary

A customer service organization is seeking a Customer Experience and Quality Specialist to deliver exceptional service across various communication channels. This remote role involves managing customer complaints, conducting quality analyses, and ensuring compliance with service standards. The ideal candidate will have a background in customer service, strong communication skills, and the ability to handle multiple priorities. This position requires flexibility, including weekend work, with a competitive salary of £27,100 per annum.

Qualifications

• Previous experience in customer service and complaints handling is essential.
• Experience in conducting audits or quality monitoring is desirable.
• Strong proficiency in written communication, with experience in webchat and email.

Responsibilities

• Respond to customer enquiries via webchat and email.
• Manage customer complaints in accordance with company policies.
• Conduct quality analysis of customer interactions.
• Perform regular audits to ensure compliance with internal processes.

Skills

Strong written and verbal communication skills

Customer service orientation

Analytical ability

Attention to detail

Problem-solving skills

Organisational skills

Team collaboration

Adaptability

Compliance awareness

Education

Experience in customer service

Experience in quality assurance

Proficiency in Microsoft Office Suite

Job description

A customer service organization is seeking a Customer Experience and Quality Specialist to deliver exceptional service across various communication channels. This remote role involves managing customer complaints, conducting quality analyses, and ensuring compliance with service standards. The ideal candidate will have a background in customer service, strong communication skills, and the ability to handle multiple priorities. This position requires flexibility, including weekend work, with a competitive salary of £27,100 per annum.