Remote Travel Specialist

Hjbtravels; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency is seeking a Remote Travel Specialist to assist clients throughout their journey, ensuring seamless travel experiences. Responsibilities include responding to inquiries, managing booking modifications, and providing essential travel information. The ideal candidate will have strong communication skills and experience in customer service, especially in travel and tourism. Enjoy remote flexibility, exclusive travel perks, and opportunities for professional growth in this dynamic role.

Benefits

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community-focused environment

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, especially in travel or tourism.
• Strong organizational habits and attention to detail.
• Ability to learn new booking tools and systems.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist clients with booking modifications and cancellations.
• Provide up-to-date information about travel information and documentation.
• Confirm travel plans with clients post-booking.

Skills

Excellent communication skills

Customer service background

Attention to detail

Organizational skills

Tech-savvy

Enthusiasm for travel

Job description

Job Description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.