Remote Travel Experience Specialist

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service provider in the UK is looking for a Travel Customer Experience Representative to support clients from booking through follow-up. This role requires excellent communication skills, customer service experience, and passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and resolving customer issues. The position is fully remote and offers flexibility along with travel perks and growth opportunities within the agency.

Benefits

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Excellent communication skills are essential for customer interaction.
• Travel or hospitality experience is preferred to assist clients effectively.
• Strong organizational skills are needed to manage bookings accurately.

Responsibilities

• Respond to customer inquiries via phone and email professionally.
• Assist clients with travel bookings and modifications efficiently.
• Provide accurate information on travel requirements and policies.
• Follow up with clients post-trip to ensure satisfaction.
• Resolve customer concerns with empathy.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Ability to work independently

Passion for travel

Tools

CRM tools

Job description

A travel service provider in the UK is looking for a Travel Customer Experience Representative to support clients from booking through follow-up. This role requires excellent communication skills, customer service experience, and passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and resolving customer issues. The position is fully remote and offers flexibility along with travel perks and growth opportunities within the agency.