Travel Experience Assistant

Destiny&Co Travel Agency; Remote; GBP 40,000 - 60,000; Full time

Job summary

A travel service provider is seeking a Remote Travel Experience Assistant to support clients from planning to return. This role involves responding to inquiries, managing reservations, and providing personalized travel guidance. Successful candidates will have strong communication skills and a passion for the travel industry. This is a remote position, offering flexible hours and opportunities for growth in a supportive team culture.

Benefits

100% remote position

Access to training programs

Exclusive travel benefits

Positive team culture

Opportunities for growth

Qualifications

• Strong communication skills, both written and verbal.
• Customer service experience is a plus, but not required.
• Organized, detail-oriented, and reliable.
• Comfortable using digital tools and online systems.
• Passion for helping others and interest in the travel industry.

Responsibilities

• Respond to client inquiries through email, phone, and online platforms.
• Support clients with itinerary changes, cancellations, and general questions.
• Share clear information about destinations and travel requirements.
• Confirm trip details, provide pre-departure support, and follow up after travel.
• Handle concerns with professionalism, empathy, and efficiency.

Skills

Strong communication skills

Customer service experience

Organized

Detail-oriented

Reliable

Comfortable using digital tools

Passion for helping others

Job description

Overview

As a Remote Travel Experience Assistant, you will play an important role in supporting clients from the moment they start planning until they return home. Your mission is to ensure every journey is smooth and stress-free by helping with reservations, answering questions, managing updates, and providing reliable guidance. You will work closely with clients to understand their needs and deliver personalized support that meets their expectations.

At Destiny&Co, we are committed to offering high-quality service and helping clients create meaningful travel experiences through professional coordination and dedicated assistance.

Responsibilities

• Respond to client inquiries through email, phone, and online platforms.
• Support clients with itinerary changes, cancellations, and general questions.
• Share clear information about destinations and travel requirements.
• Confirm trip details, provide pre-departure support, and follow up after travel.
• Handle concerns with professionalism, empathy, and efficiency.

Benefits

• 100% remote position — work from home with flexible hours.
• Access to training programs and exclusive travel benefits.
• Positive and supportive team culture.
• Opportunities for long-term growth and development.

What We’re Looking For

• Strong communication skills, both written and verbal.
• Customer service experience is a plus, but not required.
• Organized, detail-oriented, and reliable.
• Comfortable using digital tools and online systems.
• Passion for helping others and interest in the travel industry.