Remote SaaS Onboarding Lead | Training & Customer Success

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Remote; GBP 50,000 - 60,000; Full time

Job summary

A fast-growing SaaS scale-up based in the UK is seeking a Remote Onboarding Specialist to help customers successfully navigate complex CRM data challenges. In this fully remote role, you'll lead onboarding programmes, conduct training sessions, and troubleshoot CRM issues with a tech-savvy approach. Ideal candidates have 2-5 years of experience in SaaS onboarding or customer success, and a solid understanding of CRM systems like HubSpot or Salesforce. Competitive salary up to £60,000, with opportunities for progression and equity in the company.

Benefits

Salary up to £60,000

Fully remote role

Medical & dental benefits

Equity options

Ownership as second team member

Real progression opportunities

Qualifications

• 2-5 years in SaaS onboarding, customer success, support, or training.
• Experience with complex SaaS platforms and data flows.
• Strong understanding of CRM software.

Responsibilities

• Lead onboarding programmes and training sessions.
• Help customers set up workflows and data processes.
• Troubleshoot CRM and data challenges.

Skills

SaaS onboarding

Teaching and coaching

CRM understanding

Technical problem-solving

Tools

HubSpot

Salesforce

Job description

A fast-growing SaaS scale-up based in the UK is seeking a Remote Onboarding Specialist to help customers successfully navigate complex CRM data challenges. In this fully remote role, you'll lead onboarding programmes, conduct training sessions, and troubleshoot CRM issues with a tech-savvy approach. Ideal candidates have 2-5 years of experience in SaaS onboarding or customer success, and a solid understanding of CRM systems like HubSpot or Salesforce. Competitive salary up to £60,000, with opportunities for progression and equity in the company.