Remote SaaS Application Support Analyst

Interface Recruitment UK; Remote; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing cloud-based SaaS organization is seeking an Application Support Analyst to provide high-quality technical support for applications. This remote position involves problem-solving, collaborating with team members, and improving user experiences. The ideal candidate will possess strong communication skills and a technical awareness of IT systems. Competitive salary and benefits are offered, recognizing contributions to the team's success.

Benefits

Competitive salary

Opportunities for salary growth

Bonuses

Personal development

Qualifications

• Ability to think logically and identify root causes.
• Clear communication of technical concepts to non-technical users.
• Effective time management and accuracy under pressure.

Responsibilities

• Deliver high-quality application support via phone and email.
• Take ownership of issues for timely resolution.
• Collaborate with colleagues to troubleshoot issues.

Skills

Proactive problem solver

Strong communicator

Organised and detail-oriented

Team player

Technical awareness

Self-motivated

Job description

A fast-growing cloud-based SaaS organization is seeking an Application Support Analyst to provide high-quality technical support for applications. This remote position involves problem-solving, collaborating with team members, and improving user experiences. The ideal candidate will possess strong communication skills and a technical awareness of IT systems. Competitive salary and benefits are offered, recognizing contributions to the team's success.