Remote Rent & Debt Support Officer

Stonewater; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading housing provider is seeking an Income Officer to join their team in a home-based role. You will help customers manage rent and service charge payments by identifying issues and offering support. The ideal candidate should have experience in collections within social housing and possess strong communication skills. You'll manage a caseload, provide basic benefit advice, and work to agreed shifts, fostering a supportive customer environment. Join a dedicated team focused on transforming lives.

Benefits

Full training and support

Ethical and supportive work environment

Commitment to diversity and inclusion

Qualifications

• Experience in a collections role is preferred.
• Ability to handle sensitive conversations with resilience.
• Desire to support customers and provide exceptional service.

Responsibilities

• Review and manage rent and service charge accounts.
• Contact customers to identify payment issues and provide support.
• Discuss repayment options and make sustainable arrangements.

Skills

Experience of collections in a social housing environment

Understanding of Housing Benefit

Understanding of Universal Credit

Good communication skills

Numerical skills

Self-motivated and organized

Job description

A leading housing provider is seeking an Income Officer to join their team in a home-based role. You will help customers manage rent and service charge payments by identifying issues and offering support. The ideal candidate should have experience in collections within social housing and possess strong communication skills. You'll manage a caseload, provide basic benefit advice, and work to agreed shifts, fostering a supportive customer environment. Join a dedicated team focused on transforming lives.