Remote Renewals Specialist, EdTech SaaS

Everway; Remote; GBP 80,000 - 100,000; Full time

Job summary

A neurotechnology software company in Northern Ireland is looking for a Renewals Specialist to oversee customer retention for education accounts. The role involves creating and managing renewal quotes, maintaining communication, and ensuring a smooth customer experience using tools like Salesforce. Candidates should have experience in customer renewals and strong organizational skills. The company offers competitive salary and benefits.

Benefits

Competitive salary

Bonus opportunities

Flexible work schedules

Health and wellness benefits

Career growth development programs

Qualifications

• 1+ year experience handling customer renewals, billing, or revenue operations.
• 1+ year working with revenue data with high accuracy.
• Prior experience with North American customers or in different time zones.

Responsibilities

• Create, send, and follow up on renewal quotes for assigned accounts.
• Manage inbound and outbound customer communication.
• Guide customers through renewals and answer questions.
• Maintain Salesforce hygiene – updating records in real time.
• Meet or exceed renewal timelines.

Skills

Customer renewals experience

Strong written and verbal communication

High accuracy with revenue data

Proficiency with Salesforce

Time management and organization

Problem-solving skills

Self-motivated and organized

Experience in EdTech or SaaS

Tools

Salesforce

Gmail

Excel/Sheets

Gong

Job description

A neurotechnology software company in Northern Ireland is looking for a Renewals Specialist to oversee customer retention for education accounts. The role involves creating and managing renewal quotes, maintaining communication, and ensuring a smooth customer experience using tools like Salesforce. Candidates should have experience in customer renewals and strong organizational skills. The company offers competitive salary and benefits.