Remote Journey Developer - Digital Banking Experience

NatWest Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in Manchester seeks a Journey Developer to enhance customer experiences through innovative digital solutions. You will be responsible for delivering a prioritised journey backlog and staying ahead of competitor activities. Ideal candidates will have a strong background in customer experience design and Agile methodologies. This position offers a remote-first working environment.

Qualifications

• Expertise in product proposition and process design.
• Good knowledge of Agile capabilities and ways of working.
• Ability to innovate and improve customer experience.

Responsibilities

• Deliver a prioritised journey backlog to improve customer journey.
• Monitor competitor activity and respond to market changes.
• Manage incidents effectively within the customer journey.

Skills

Customer experience design

Agile methodologies

Commercial management and analytics

Process design

Change delivery

Job description

A leading banking institution in Manchester seeks a Journey Developer to enhance customer experiences through innovative digital solutions. You will be responsible for delivering a prioritised journey backlog and staying ahead of competitor activities. Ideal candidates will have a strong background in customer experience design and Agile methodologies. This position offers a remote-first working environment.