Remote-First Customer Success Specialist

The Flex; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading property management firm in the UK seeks a Customer Success Specialist to ensure a seamless rental experience for guests and landlords. In this role, you will provide primary support through various channels, guide new users through the platform, troubleshoot issues, and track customer satisfaction. You should have strong communication skills, a background in customer success or hospitality, and be tech-savvy. The position offers a remote-first work culture with competitive compensation.

Benefits

Competitive compensation

Results-driven bonuses

Remote-first culture

Global exposure

Career acceleration opportunities

Qualifications

• Experience in roles involving customer support and hospitality management.
• Ability to use CRM and PMS tools confidently.
• Strong organization and time management skills.

Responsibilities

• Serve as primary support contact for guests and landlords.
• Guide new landlords through the PMS platform.
• Troubleshoot operational issues and escalate if necessary.
• Track customer satisfaction metrics and feedback.

Skills

Exceptional written and verbal communication skills

Experience in customer success, hospitality, or property management

Confidence using CRM systems and digital support platforms

Strong problem-solving skills

High emotional intelligence

Fluency in English

Job description

A leading property management firm in the UK seeks a Customer Success Specialist to ensure a seamless rental experience for guests and landlords. In this role, you will provide primary support through various channels, guide new users through the platform, troubleshoot issues, and track customer satisfaction. You should have strong communication skills, a background in customer success or hospitality, and be tech-savvy. The position offers a remote-first work culture with competitive compensation.