Remote D365 BC Support Team Lead — Lead, Resolve & Improve

Pearson Carter; Remote; GBP 51,000 - 60,000; Full time

Job summary

A leading technology recruitment firm is seeking a D365 BC Support Team Lead. This fully remote role involves team management, incident prioritization, and documentation oversight. Candidates should have strong experience as a 2nd/3rd line BC Support Consultant with excellent troubleshooting and problem-solving skills. This is an excellent opportunity for those looking to lead a collaborative team culture in a reputable organization with a strong project pipeline.

Qualifications

• Strong experience as a 2nd/3rd line BC Support Consultant.
• Ability to manage competing priorities in a fast-paced, customer-facing environment.
• Proven experience managing, mentoring, or leading people.

Responsibilities

• Lead, mentor, and guide team members.
• Prioritize and allocate incidents and service requests.
• Maintain the knowledge base and document incident details.
• Establish, monitor, and report on service delivery KPIs.

Skills

Strong troubleshooting skills

Problem-solving skills

Team management

Communication skills

Stakeholder management

Job description

A leading technology recruitment firm is seeking a D365 BC Support Team Lead. This fully remote role involves team management, incident prioritization, and documentation oversight. Candidates should have strong experience as a 2nd/3rd line BC Support Consultant with excellent troubleshooting and problem-solving skills. This is an excellent opportunity for those looking to lead a collaborative team culture in a reputable organization with a strong project pipeline.