Remote Customer Success Executive — Growth & Impact

Michael Page; Welwyn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing technology start-up in the UK is seeking a Customer Success Executive to support client relationships and ensure customer satisfaction. The ideal candidate will have excellent communication skills and experience in customer success or account management. This role offers a competitive salary, remote working possibility, and opportunities for personal and professional growth within a dynamic team.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Opportunity for career growth

Remote working option

Qualifications

• Experience in customer success, account management, or client support roles.
• Excellent communication and relationship-building skills.
• A proactive mindset and strong problem-solving abilities.
• Familiarity with using CRM systems.
• Focus on delivering exceptional customer service.

Responsibilities

• Support new customers from setup to first success.
• Act as the primary point of contact for day‑to‑day support.
• Provide proactive guidance and training sessions.
• Identify opportunities for account expansion.
• Capture customer feedback for product improvements.
• Monitor usage and success metrics.

Skills

Customer success experience

Excellent communication

Problem-solving abilities

Relationship-building

CRM familiarity

Education

Graduate degree

Job description

A growing technology start-up in the UK is seeking a Customer Success Executive to support client relationships and ensure customer satisfaction. The ideal candidate will have excellent communication skills and experience in customer success or account management. This role offers a competitive salary, remote working possibility, and opportunities for personal and professional growth within a dynamic team.