Remote Customer Service Advisor - Flexible Shifts

Search Consultancy LTD; Remote; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is looking for a Remote Customer Service Advisor in Dundee, Scotland. The role involves providing exceptional inbound customer service for maintenance queries and emergencies. Candidates must have excellent IT skills, empathy, and strong communication. You'll benefit from full training and all essential equipment provided. The position is full-time, with a flexible schedule and opportunities for overtime. A home workstation and reliable wifi are required.

Qualifications

• Ability to navigate several systems efficiently.
• Ensure empathy and good communication with customers.
• Reassure customers and make them feel at ease.

Responsibilities

• Handle inbound customer service calls relating to maintenance and emergencies.
• Log customer notes accurately in the systems.
• Troubleshoot issues and provide first-level advice.
• Handle payment collections over the phone as needed.
• Manage complaints effectively.
• Ensure a high level of customer service.
• Promote additional products at the end of the call.

Skills

Excellent IT skills

Customer service skills

Listening skills

Confidence

Job description

A leading recruitment agency is looking for a Remote Customer Service Advisor in Dundee, Scotland. The role involves providing exceptional inbound customer service for maintenance queries and emergencies. Candidates must have excellent IT skills, empathy, and strong communication. You'll benefit from full training and all essential equipment provided. The position is full-time, with a flexible schedule and opportunities for overtime. A home workstation and reliable wifi are required.