Remote Customer Service Advisor (16hrs) 4 Month FTC

WHITE STUFF; United Kingdom; Remote; GBP 20,000 - 25,000; Full time

Job summary

A leading clothing retailer is seeking a Customer Services Advisor to provide outstanding service to customers via Email and Live Chat. This role involves flexible evening and weekend hours, with training initially conducted remotely. Ideal candidates should have strong communication skills and a positive attitude. The position offers up to 33 days holiday per year, staff discounts, and ongoing development.

Benefits

33 days holiday per annum

50% Staff Discount

2 Charity Days Per Year

2 Duvet Days Per Year

Ongoing training and development

Qualifications

• Experience in effective customer communication.
• Ability to deliver high volume and accurate responses.
• Exceptional attention to detail.

Responsibilities

• Provide amazing customer service via Email and Live Chat.

Skills

Communication via Live Chat and Email

Attention to detail

Interpersonal skills

Positive approach

Job description

Overview

White Stuff - Leicester, GB

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented, and like-minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

You will be based at home; therefore, a reliable internet connection is required. The hours will be evening and weekends. This will be 4 days across the full week. Evenings will be 4pm to 8pm and the weekend hours will be 11am to 3pm. A flexible approach is required as you will be scheduled across the full week. The rota will be published in advance. Initial training will take place remotely during office hours for 1 week, therefore daytime availability is essential during this time.

Who you are

A White Stuff Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting White Stuff.

Knowledge and experience

• Experience of communicating with customers effectively via Live Chat and Email.
• The ability to deliver high volume and accurate responses whilst maintaining exceptional quality.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail.
• Cheerful disposition with a flexible and positive approach to work and others.
• To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times.

Primary objective of the job

• Responsible for providing amazing customer service to our customers via the Email and Live Chat.

What we will offer you

• Up to 33 days holiday per annum
• 50% Staff Discount
• 2 Charity Days Per Year
• 2 Duvet Days Per Year
• Ongoing training and development

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.