Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Full time

Job summary

A virtual platform connecting home-based businesses seeks a Remote Community Moderator to support a major gaming client. This role requires fluency in English and French, strong problem-solving skills, and a passion for gaming. Responsibilities include moderating community channels like Discord and providing timely support to players. Ideal candidates will possess empathy, patience, and familiarity with gaming terminology. This opportunity is flexible and allows you to work from home on your own terms.

Qualifications

• Ability to read and write in both English and French.
• Patience and empathy to handle customer interactions proficiently.
• Experience with gaming terminology and customer service.

Responsibilities

• Provide email and chat support for gaming clients.
• Moderate community channels and respond to player inquiries.
• Ensure timely resolution of customer issues.

Skills

Proficiency in English

Proficiency in French

Understanding cultural nuances

Patience

Empathy

Problem-solving skills

Tools

Community platforms (Discord, Facebook, etc.)

Job description

Remote Community Moderator for Major Gaming Client – Work from Home, English and French

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world‑renowned — with gaming studios across the globe — for its premier gaming subscription service and catalog of award‑winning titles.

If you love gaming, take this opportunity to combine your passion with revenue‑generating gig work. Earn from home and make money doing what you love.

What’s Needed to Provide Support for this Client

• Proficiency in reading, writing, and speaking English and French is essential.
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High level of reading comprehension and understanding of game‑specific terminology, slang, and context.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

Must-Have Qualities and Capabilities

• Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
• Engagement moderation, crafting personal, appropriate, on‑brand responses to players.
• Monitoring all assigned Community channels, applying the client’s moderation guidelines and actions as appropriate.
• Coordinating activities and actions with team members and client representatives.
• Depending on the assigned studio, there may be limited direct engagement with players and/or templated responses provided.
• Understanding of escalation pathways for sensitive or critical content, in accordance with the client’s guidelines.
• Able to task‑switch with ease and evolve as the requirements of the role change over time. Deliver excellent customer service.
• Fluency in English.

Community Platforms May Include

• Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram, and TikTok. Strong experience on these platforms will be an added advantage.

What It Takes to Succeed

You must be self‑motivated, possess outstanding problem‑solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and excellent customer service while efficiently navigating multiple systems.

No degree necessary – This great work‑from‑home opportunity is for anyone ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

About Arise

Arise connects small home‑based businesses run by people like you to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.

This is not an offer of employment. It is an opportunity to enter into a business‑to‑business relationship with Arise.