Remote Bilingual Community Moderator (EN/FR) - Gaming

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading remote service provider is looking for a Remote Community Moderator to engage with players and provide support through email and chat. This position requires fluency in both English and French, along with outstanding problem-solving skills and a passion for the gaming industry. You'll manage community channels and apply moderation guidelines while delivering excellent customer service from the comfort of your home. No degree is necessary; you can build your own customer support business on your terms.

Qualifications

• Proficiency in reading, writing, and speaking English and French is essential.
• Strong customer service skills and the ability to handle potentially stressful situations.
• Understanding of nuances and cultural differences related to gaming.

Responsibilities

• Provide email and chat support for gamers and player fans.
• Engage with players while understanding their issues and finding solutions.
• Monitor assigned Community channels and apply moderation guidelines.

Skills

Fluent in English

Fluent in French

Outstanding problem-solving skills

Patience and empathy

Engagement moderation

Tools

Experience with community platforms (Discord, Facebook, etc.)

Job description

A leading remote service provider is looking for a Remote Community Moderator to engage with players and provide support through email and chat. This position requires fluency in both English and French, along with outstanding problem-solving skills and a passion for the gaming industry. You'll manage community channels and apply moderation guidelines while delivering excellent customer service from the comfort of your home. No degree is necessary; you can build your own customer support business on your terms.