Remote 3rd Line Tech Operations Engineer (24/7)

Spherica Business Solutions Ltd; Remote; GBP 40,000 - 45,000; Full time

Job summary

An IT Managed Service Provider is seeking a 3rd Line Technical Support Engineer to join their technical operations team. This role includes managing day-to-day tasks in IT Infrastructure, Networking, and Security. Candidates should have robust experience with firewall solutions, Cisco technologies, and a strong understanding of IT security controls. The position operates under a DuPont shift pattern, ensuring reliable support for clients. Benefits include generous holidays, a pension scheme, and various wellbeing services.

Benefits

22 days holiday basic

£20 Birthday Voucher

Enhanced Paternity Pay

Gym & Active discounts

Qualifications

• Strong understanding of IT Infrastructure, Networking, and Security principles.
• Proficient knowledge of firewall solutions, including physical and virtual.
• Experience with IT security controls related to SIEM, DLP, and Cyber Threat Intelligence.

Responsibilities

• Overseeing various processes and maintaining relationships with clients.
• Ensuring reliability and security of Customer's technical operations.
• Supporting day-to-day tasks in Infrastructure, Network, and Security management.

Skills

IT Infrastructure

Networking

Security principles

Fortinet SDWAN

Cisco ISE

Cyber Threat Intelligence

Tools

Firewall solutions

Cisco Meraki Wi-Fi

Job description

An IT Managed Service Provider is seeking a 3rd Line Technical Support Engineer to join their technical operations team. This role includes managing day-to-day tasks in IT Infrastructure, Networking, and Security. Candidates should have robust experience with firewall solutions, Cisco technologies, and a strong understanding of IT security controls. The position operates under a DuPont shift pattern, ensuring reliable support for clients. Benefits include generous holidays, a pension scheme, and various wellbeing services.