Remote 2nd-Line IT Support Specialist

Capita; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading support services company is seeking a Technical Support Officer to provide day-to-day technical support in Belfast. This role requires expertise in SQL scripting and MS Office, along with strong communication and customer service skills. As part of a dynamic team, you will ensure exceptional service quality and manage technical relationships. The position offers home-based working and benefits including up to 27 days annual leave, pension schemes, and a supportive work culture.

Benefits

Homebased working

23 days annual leave

Paid volunteering day

Company matched pension

Cycle to work scheme

Maternity/adoption leave

Qualifications

• Hands-on experience working with SQL scripting.
• Excellent knowledge of coordinating Strategic 3rd Parties.
• Proven experience in customer-facing 2nd line support.
• Experience in working in a high-pressure environment.

Responsibilities

• Provide day-to-day technical support ensuring high-quality service.
• Meet deliverables set by Service Delivery Manager & Project Managers.
• Manage outstanding calls to closure using available service tools.
• Generate and prepare internal and external customer reports.

Skills

SQL scripting

MS Office (Word, Excel, Outlook)

ITIL service management

Customer service

Communication skills

Teamwork

Job description

A leading support services company is seeking a Technical Support Officer to provide day-to-day technical support in Belfast. This role requires expertise in SQL scripting and MS Office, along with strong communication and customer service skills. As part of a dynamic team, you will ensure exceptional service quality and manage technical relationships. The position offers home-based working and benefits including up to 27 days annual leave, pension schemes, and a supportive work culture.