Remote 2nd Line IT Support – French Speaking

Uniting Ambition; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading technical support provider in the UK is seeking a 2nd Line Technical Support professional, fluent in French, to assist with user tickets primarily during US hours. The role is fully remote and requires strong desktop support skills, along with experience in Office 365, Dell hardware, and Service Now. Proficiency in troubleshooting Windows operating systems and setting up audio-visual equipment is essential. This is a contract position for an estimated duration of 6 months at a daily rate of £260.

Responsibilities

• Serve as a 2nd line technical support professional addressing online user tickets.
• Cover US hours (typical hours 11am - 7pm).

Skills

French Speaking/Fluent

Desktop Support Experience

Office 365 Experience

Dell Hardware Experience

Service Now Experience

Windows 10/11 Experience

Set Up Experience (Audio Visual)

Job description

A leading technical support provider in the UK is seeking a 2nd Line Technical Support professional, fluent in French, to assist with user tickets primarily during US hours. The role is fully remote and requires strong desktop support skills, along with experience in Office 365, Dell hardware, and Service Now. Proficiency in troubleshooting Windows operating systems and setting up audio-visual equipment is essential. This is a contract position for an estimated duration of 6 months at a daily rate of £260.