Remote 1st Line IT Support Engineer

Bowdon Associates; Chorley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A growing Managed Service Provider in the UK is seeking an enthusiastic Level 1 IT Support Engineer to join their friendly support team in Chorley. You will provide remote support to customers, responding to requests and ensuring the operation of their computer systems. This role involves both reactive and proactive maintenance activities, contributing to IT projects, and adhering to established processes. Strong communication skills are essential for success.

Qualifications

• Enthusiastic and eager to learn.
• Strong communication skills for effective support.

Responsibilities

• Respond to email and phone support requests.
• Provide 1st line technical support across customer base.
• Responsible for both reactive and proactive maintenance activities.
• Contribute to IT projects when required.
• Follow agreed processes and procedures for support team.

Job description

A growing Managed Service Provider in the UK is seeking an enthusiastic Level 1 IT Support Engineer to join their friendly support team in Chorley. You will provide remote support to customers, responding to requests and ensuring the operation of their computer systems. This role involves both reactive and proactive maintenance activities, contributing to IT projects, and adhering to established processes. Strong communication skills are essential for success.