Relief House Manager

McCarthy and Stone; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retirement community developer is seeking a Relief House Manager to provide exceptional service to homeowners in Stratford-upon-Avon. This full-time position involves welcoming new residents, managing the estate, and ensuring safety and support. Ideal candidates should have strong customer service skills, a professional demeanor, and flexibility for out-of-hours calls. The role offers competitive pay and opportunities for career progression in a rewarding environment.

Benefits

Group personal pension

Life assurance

Medical screening

Comprehensive induction and training

Excellent career progression

Qualifications

• Experience in a customer service role required.
• Basic health and safety awareness preferred.
• First aid qualifications preferred.

Responsibilities

• Welcome and assist new homeowners.
• Provide front-of-house service.
• Manage the estate ensuring safety and maintenance.
• Respond to emergencies professionally.
• Facilitate social interactions for homeowners.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Computer literacy

Tools

Microsoft Word

Microsoft Outlook

Job description

Overview

As a Relief House Manager, you will play a vital role in maintaining the high-quality service our residents expect. This is a permanent, full-time position with an hourly rate of £13.77 per hour and mileage reimbursement for travel. The role covers ad hoc shifts at our estates in and around South Birmingham, with hours to be agreed with the Operations Manager.

Responsibilities

• Welcoming new homeowners and helping them settle in
• Providing a friendly front-of-house service and assisting visitors
• Offering support, guidance, and communication between homeowners, families, and service partners
• Managing the estate, ensuring it is safe, secure, and well-maintained
• Responding to emergencies with professionalism
• Facilitating social interactions and helping homeowners enjoy their retirement

Requirements

• Excellent communication skills and a "can-do" attitude
• Extensive experience in a customer service role
• A professional approach with high standards
• Flexibility and reliability for out-of-hours calls
• Resilience and effective problem-solving skills
• Basic health and safety awareness (preferred)
• Good computer literacy, including Microsoft Word and Outlook
• First aid qualifications (preferred)

About McCarthy Stone

As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people. We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!

Benefits

• Group personal pension
• Life assurance
• Medical screening
• Comprehensive induction and training
• Excellent career progression opportunities
• The chance to work in stunning surroundings

We do not currently offer sponsorship - applicants must have the right to work in the UK.