Relationship Manager

Clearstream London Limited CLL; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Clearstream Funds Services Relationship Manager. This role involves managing client relationships, developing new accounts, and resolving issues to ensure customer satisfaction. Ideal candidates will have a university degree in a relevant field, excellent communication skills, and experience managing large client relationships. The job includes occasional travel and requires a deep understanding of banking products. A commitment to customer service and teamwork is essential.

Qualifications

• Experience of managing large and strategic client relationships.
• Good understanding of banking products and processes in the funds industry.
• Ability to work independently and in a team.

Responsibilities

• Manage Client relationships in the region and develop new relationships.
• Resolve contractual, commercial, or operational issues for customer satisfaction.
• Prepare and implement documentation in line with compliance requirements.

Skills

Excellent communication skills

Negotiation skills

Customer focus

Service orientation

Organizational skills

Education

University degree in Economics, Business Administration, Finance

Job description

About the role

Your career at Deutsche Börse GroupYour area of work As a Clearstream Funds Services Relationship Manager you are tasked with managing a portfolio of relationships with a technical understanding of our suite of Clearstream Funds Services products offering across the UK & Ireland, Nordics and the Americas to the Wealth Management, Private Bank, Fund Platform, and Banking sector. You are tasked to maintain existing business and cross sell services into your client base and be responsible for revenue generation and growth. Together with a team of experts in relationship management and sales, you will be a key part of a growing commercial team and significantly contribute to the Clearstream Fund Services strategy (Dealing, Distribution, Digital, Data).

Responsibilities

• Manage Client relationships in the region, as well as and develop new relationships with new clients.
• Ensure that issues, whether contractual, commercial or operational are resolved to both the company's and the customer's satisfaction.
• Prepare and implement documentation to customers in line with internal compliance, credit, legal and audit requirements incl KYC for each customer, credit facilities, governing documentation update.
• Prepare, co-ordinate and deliver customer visits and presentations
• Ensure prospects are turned into satisfied customers by migrating them quickly and efficiently
• Promote all services to ensure that we have maximum coverage for your client's activity.
• Build an account plan for each customer and ensure our value proposition is positioned as the market model of the future. Ensure that all levels of your clients are covered.
• Know your client's commercial situation.
• Represent Clearstream at external events, be it in conferences or industry bodies working groups.
• Build working relationships with key stakeholders and influencers in target organisations.
• Organize or contribute to the organization of regional customer events.
• Maintain professional knowledge, keep abreast of general market updates, industry developments and competitor's activities

Qualifications

• University degree in Economics, Business Administration, Finance, or another relevant subject.
• Excellent communication, negotiation, presentation skills, customer focus and service orientation.
• Experience of managing large and strategic client relationships.
• Good understanding of banking products and processes in the funds industry.
• Excellent organisational skills, communication skills, customer focused, ability to act independently and work well as a team player.
• Capacity to work independently, have a curious state of mind, results oriented.
• Occasional travel will be expected.
• Language: English. Knowledge of any other language would be an additional asset.