Relationship Client Executive Assistant

Simpson Judge; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading client management firm in East Midlands is seeking a proactive Client Relationship Coordinator to support the Client Relationship Lead and ensure high standards of client care. This role involves coordinating service delivery across legal teams and managing client communications effectively. Ideal candidates will be organised, confident self-starters who excel in client care and administrative support. Competitive salary and potential for career development offered in an engaging work environment.

Qualifications

• Strong organisational skills needed to manage multiple tasks.
• Effective communication skills required for client interactions.
• Experience with client care protocols and document management.

Responsibilities

• Coordinate service delivery across various legal teams.
• Provide client support by managing calls, queries, and documents.
• Identify and implement improvements for service efficiency.

Skills

Proactivity

Organisational skills

Communication

Client care

Job description

Client Relationship Coordinator - Leicester

We are looking for a proactive and organised Client Relationship Coordinator to support the Client Relationship Lead and act as the central point of contact for one of our largest clients. This role is ideal for a confident self‑starter who can coordinate service delivery across multiple legal teams and ensure a consistently high standard of client care.

Key Responsibilities

Client Relationship Management

• Support the Client Relationship Lead with day‑to‑day coordination and communication.
• Provide general client care, follow client protocols, and update processes as needed.
• Identify opportunities to improve service efficiency and delivery.
• Handle client calls, messages, and non‑legal queries.
• Liaise with Business Development regarding client activity and data management.

Administrative & Client Support

• Manage workloads and deadlines effectively.
• Oversee filing, record‑keeping, and compliance documentation.
• Produce high‑quality documents and presentations.
• Maintain accurate client information and assist with time recording.
• Provide diary management, meeting preparation, travel arrangements, and general team admin.
• Support allocation of work across the secondment team and help coordinate cover.
• Manage the client training programme, including scheduling and materials.
• Liaise with senior stakeholders for key client meetings and assist with required documentatio...