Registration Assistant

Warwickshire County Council; Bulkington; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A local government authority in England seeks a Registration Assistant on a zero-hour basis. The role involves providing friendly support in vital life events, processing payments, and managing appointments. Ideal candidates will possess strong administrative and customer service skills, excellent communication abilities, and IT proficiency. This position offers the chance to make a meaningful impact while working flexibly. The work environment values employee contributions and offers generous benefits, including a pension and agile working options.

Benefits

Generous pension scheme

Agile working options

Annual leave and bank holidays

Qualifications

• Experience in administrative roles and customer service environments.
• Ability to communicate effectively, providing accurate advice.
• Proficient IT skills and willingness to undertake training.

Responsibilities

• Assist customers during significant life moments, providing clear advice.
• Process payments, issue certificates, and manage bookings.
• Work flexibly and handle sensitive information with care.

Skills

Strong administrative experience

Customer service experience

Excellent communication skills

Good IT skills

Attention to detail

Education

Good standard of education

Job description

We're looking for a Registration Assistant to join our team on a zero-hour basis, providing cover at our offices in Nuneaton and Rugby.

You'll help us deliver an exceptional service during planned holiday cover and, occasionally, at short notice for sickness. The role is suited to people who are available Monday to Friday and can work flexibly. We cannot guarantee any hours and you'll be paid a month in arrears for the time you work, with an enhanced hourly rate that includes holiday pay.

As a Registration Assistant, you'll be the friendly face of our service—helping customers through some of life's most significant moments. You'll give clear advice in line with current laws and guidance, process payments, issue copy certificates and make bookings for ceremonies and registration appointments.

This is more than just a job—it's a chance to be part of a team that cares deeply about people and their stories. If you're organised, approachable, and love making a difference, we'd love to hear from you!

To succeed in this role, you'll bring strong administrative and customer service experience, supported by a good standard of education. Excellent communication skills—both verbal and written—are essential, along with neat, legible handwriting and the ability to work accurately with great attention to detail.

You'll be comfortable working as part of a team and equally confident using your own initiative. Resilience, flexibility, and the ability to handle sensitive information with tact and diplomacy are key. Strong planning and organisational skills will help you manage your time effectively and perform well under pressure.

Good IT skills are required, and you should be willing to attend relevant training to keep your knowledge up to date. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Warwickshire Registration Service is at the heart of life's most meaningful moments. We provide a vital statutory service, registering births, deaths, and stillbirths across Warwickshire, and ensuring every life event is recorded with care and accuracy. Our team also handles legal notices of marriage and civil partnership for Warwickshire residents, and we maintain historical records and produce copy certificates on application.

We proudly deliver around 2,800 marriage and civil partnership ceremonies every year—from our own beautiful registration office venues to more than 80 licensed venues approved by the Registration Service. We also deliver citizenship ceremonies and complete the registration of religious marriages that have taken place throughout the county. Every ceremony is a celebration, and we love being part of these special occasions.

What makes us truly stand out?

Our people. In our recent staff survey, team members told us they're proud to work here, feel valued and recognised for their contributions, and are supported by managers to do their best work. High engagement scores reflect the passion and dedication behind everything we do.

If you want a career that combines purpose, people, and pride—come and be part of something truly meaningful with Warwickshire Registration Service.

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage — Warwickshire Pension Fund.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.