Registered Manager Complex Care

CityWorx; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care organisation in Eastbourne is seeking an experienced CQC Registered Manager to oversee branch operations and ensure compliance across all services. You will lead a dedicated team, maintain high standards of care, and support the growth of the branch. The ideal candidate has strong experience in managing care services and a commitment to service excellence. This role offers career progression and the chance to make a meaningful impact in the community.

Benefits

Supportive working environment

Opportunities for progression

Chance to make a meaningful impact

Qualifications

• Proven experience in managing domiciliary care services is essential.
• Strong knowledge of CQC regulations is a must.
• Exceptional leadership and people-management skills are required.

Responsibilities

• Oversee daily operations and ensure service delivery.
• Drive compliance with all regulatory standards.
• Manage staff recruitment, training, and development.

Skills

Experience in managing domiciliary care services

Strong knowledge of CQC requirements

Exceptional leadership skills

Excellent organisational skills

Passion for service excellence

Job description

Are you a passionate, proactive CQC Registered Manager and a leader with a commitment to high-quality home care? We're seeking an experienced CQC Registered Branch Manager to oversee operations, drive service excellence and ensure full compliance at our clients branch.

This is an exciting opportunity to join a well-established care organisation with a strong reputation for delivering personalised, high-quality support to individuals in their own homes. You will lead a dedicated local team, support branch growth and maintain exceptional standards of care.

What You'll Do

• Hold CQC Registered Manager status (or be prepared to achieve it)
• Lead daily branch operations to ensure efficient, cost-effective service delivery
• Drive compliance across all regulatory and quality standards
• Monitor branch performance against weekly and monthly KPIs
• Maintain accurate, up-to-date records and documentation
• Manage branch staff including Care Planners and Field Care Supervisors
• Handle and resolve complaints at branch level
• Support recruitment, training, and professional development of staff
• Build and maintain strong relationships with clients and stakeholders
• Present services to prospective clients and support business growth
• Manage key accounts and oversee service quality
• Support effective staff allocation to meet client needs
• Oversee accurate timesheet processing
• Participate in the on-call rota as required

What We're Looking For

• Experience in managing domiciliary care services (essential)
• Strong knowledge of CQC requirements and care sector regulations
• Exceptional leadership, motivation and people-management skills
• Confident communicator with the ability to promote services effectively
• Excellent organisational skills and strong attention to detail
• Ability to work independently with a positive, solutions-focused approach
• Passion for driving service excellence and continuous improvement

Why Join Us?

• Supportive working environment
• Opportunities for progression, learning and development
• Chance to make a meaningful impact in a growing care organisation
• Be part of a team committed to delivering outstanding care in the community