Register Your Interest to Join our Communications and Facilities Team

A&O Shearman; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading legal firm in Northern Ireland is seeking to expand its Facilities and Communications team. The successful candidate will provide round-the-clock support for business enquiries and manage facilities helpdesk requests, ensuring efficient operations. The firm values teamwork and offers a hybrid working model. Join a supportive environment where your effort makes a real impact.

Responsibilities

• Round-the-clock switchboard support for business enquiries.
• Facilities helpdesk for maintenance and engineering requests.
• Manage catering coordination and reservations.

Job description

Overview

Register your interest for a career in our Facilities and Communications team!

At A&O Shearman, our facilities and communications team is more than just support—we're the backbone of daily operations. We connect people, solve problems, and help the firm thrive. Join us and be part of a team that values service, teamwork, and making a real impact every day.

The team is the first point of contact for new business and external callers at A&O Shearman. Our team delivers essential support services across our offices, ensuring smooth day-to-day operations.

Responsibilities

• Round-the-clock switchboard support (UK and U.S.) delivering a professional and high-quality experience for new business enquiries
• Facilities helpdesk for maintenance and engineering requests
• Space and car park reservations
• Catering coordination
• Directory and general enquiries
• Housekeeping, vending, stationery, and pest control

Switchboard and reservations: We manage internal, external, and international calls, acting as the first voice of the firm for new business enquiries.

Our goal: deliver a professional and high-quality experience every time.

Facilities helpdesk: We log and manage facilities and engineering requests through our online system. Our responsibilities include:

• Prioritising tasks based on urgency
• Ensuring completion within service level agreements
• Supporting a safe, functional, and efficient workplace

A&O Shearman recognises the value of flexible working and embraces hybrid working, allowing our people to work from home up to 40% of their working time. We do however remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.