Regional Senior Support Engineer (Midlands)

Dains; Park Central; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading accountancy firm is seeking a Regional Senior Support Engineer to enhance operations across the Midlands. You will provide expert assistance, troubleshooting network systems and ensuring service reliability. Ideal candidates have 3-5 years of IT support experience and a strong understanding of cloud platforms and networking technologies. This role offers a flexible working environment, 25 days of annual leave, and professional development opportunities.

Benefits

25 days annual leave

Hybrid and flexible work options

Life assurance

Private medical

Cycle to work scheme

Pension scheme

Qualifications

• 3-5 years of experience in IT Support or infrastructure management.
• Proven experience managing regional or multi-site IT operations.
• Strong knowledge of TCP/IP, DNS, DHCP, and VLAN.

Responsibilities

• Serve as the main point of contact for IT queries in Midlands offices.
• Maintain and troubleshoot network systems and servers.
• Provide technical support both onsite and remotely.
• Implement IT projects such as upgrades and migrations.
• Ensure compliance with company IT policies.

Skills

IT Support

Network Troubleshooting

Office 365

Windows Operating Systems

Cisco Meraki

Cloud Platforms (Azure)

Cybersecurity Best Practices

Education

Bachelor’s degree in Computer Science or related field

Job description

Regional Senior Support Engineer (Midlands)

Department: IT

Employment Type: Permanent - Full Time

Location: Birmingham

Reporting To: Eddie Prasad

Description

Dains is seeking a talented Regional Senior Support Engineer who will play a pivotal role in enhancing the efficiency and reliability of our technical operations across the Midlands region. As a key member of our IT and support team, this individual will focus on providing expert assistance, resolving complex technical challenges, and ensuring our systems run seamlessly to support both internal teams and clients.

Ranked 29th in the National Accountancy Age ranking by firm size. With over 1,000 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

At Dains, our employees are our greatest asset. We're committed to providing the best working environment, where you'll have the opportunity to learn, grow, and thrive. From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.

Key Responsibilities

• You will be the main point of contact for any IT related queries in any of our Midlands offices
• Maintain and troubleshoot network systems, servers, and storage solutions
• Ensure the availability and reliability of IT services, including LAN/WAN, VPNs, firewalls, and cloud-based systems.
• Provide technical support to employees within the region, both onsite and remotely
• Respond to and resolve hardware, software, and connectivity issues in a timely manner
• Implement and support IT projects, such as system rollouts, upgrades, and migrations
• Collaborate with national IT team to deploy new technologies and standards
• Ensure regional compliance with company IT policies, procedures, and security protocols.
• Track and manage IT assets, ensuring optimal utilization and lifecycle management.
• Provide regular reports on regional IT performance, incidents, and projects to senior management.
• Coordinate with vendors and service providers for hardware/software procurement, maintenance, and upgrades.

Skills, Knowledge & Expertise

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3-5 years of experience in IT Support, infrastructure management, or a similar role
• Proven experience managing regional or multi-site IT operations
• Solid understanding of Office 365 and Windows operating systems, as well as cloud platforms (e.g., Azure).
• Familiarity with cybersecurity tools and best practices.
• Strong knowledge of Cisco Meraki and networking technologies (e.g., TCP/IP, DNS, DHCP, VLAN

Job Benefits

• 25 days annual leave (increases with length of service) plus normal statutory bank holidays)
• Hybrid and flexible work options
• Buy and sell annual leave
• Life assurance
• Private medical
• Cycle to work scheme
• Greener car scheme
• Regular development reviews and training
• Group staff pension scheme
• Discounted shopping platform