Regional Guest Experience Leader

Mitie; Mount Pleasant; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading service provider in the UK is seeking a Regional Guest Experience Manager responsible for driving the Mitie Guest Experience Program across multiple sites. This role includes managing a diverse team, ensuring exceptional customer interactions, and achieving guest experience KPIs. The ideal candidate will have a proven leadership record in retail and a passion for enhancing guest services. This position offers an opportunity to make a significant impact on customer satisfaction and service delivery.

Qualifications

• Proven track record in site leadership within a retail environment.
• Exceptional verbal, written, and interpersonal communication skills.
• Highly proficient in Microsoft Office tools.

Responsibilities

• Deliver the Mitie Guest Experience Program.
• Manage, train, and coach a diverse team.
• Ensure consistent Guest Experience delivery across locations.

Skills

Site leadership experience

Training and management skills

Excellent communication skills

Proactive and organised

Customer service excellence

Tools

Outlook

Word

Excel

PowerPoint

Teams

Job description

A leading service provider in the UK is seeking a Regional Guest Experience Manager responsible for driving the Mitie Guest Experience Program across multiple sites. This role includes managing a diverse team, ensuring exceptional customer interactions, and achieving guest experience KPIs. The ideal candidate will have a proven leadership record in retail and a passion for enhancing guest services. This position offers an opportunity to make a significant impact on customer satisfaction and service delivery.