Regional Desktop Support Analyst — Flexible On-Site IT

Babcock International; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading defense contractor in the UK is seeking a Regional Desktop Support Analyst based at RAF Brize Norton. The role involves delivering second-line technical support, maintaining desktop environments, and directly contributing to national security operations. Qualified candidates should have experience in IT service delivery, particularly in a Windows 10 environment. A competitive salary and generous benefits, including a matched pension scheme and flexible working options, are offered.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP and health consultations

Employee share scheme

Payment of Professional Fees

Be Kind Day for volunteering

Flexible working options

Dynamic working environment

Qualifications

• Experience working in a Service Delivery environment (ITIL processes).
• Proven ability to meet Service Level Agreements.
• Skilled in providing 2nd Line desktop support in a Windows 10 environment.

Responsibilities

• Deliver second-line technical support to agreed Service Levels.
• Maintain and configure desktop environments across multiple sites.
• Resolve hardware and software issues for PCs, laptops, printers and mobile devices.
• Support videoconferencing and LAN connectivity.
• Collaborate with internal teams and stakeholders to ensure seamless IT operations.

Skills

Service Delivery environment (ITIL processes)

2nd Line desktop support in Windows 10

Configuring and supporting business-use mobile devices

Troubleshooting across PCs, laptops, and printers

Videoconferencing and LAN connectivity support

Tools

Active Directory

Remote Access Software

SCCM

Help Desk Software

Job description

A leading defense contractor in the UK is seeking a Regional Desktop Support Analyst based at RAF Brize Norton. The role involves delivering second-line technical support, maintaining desktop environments, and directly contributing to national security operations. Qualified candidates should have experience in IT service delivery, particularly in a Windows 10 environment. A competitive salary and generous benefits, including a matched pension scheme and flexible working options, are offered.