Regional Desktop Support Analyst

Babcock International; Carterton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading defence support company is seeking a Desktop Support Analyst at RAF Brize Norton. In this full-time role, you will provide second-line technical support and maintain desktop environments. Ideal candidates will have experience in IT service delivery and skills in Windows 10 support. This position offers generous benefits, including a matched pension scheme and flexible working options.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to Digital GP

Employee share scheme

Payment of professional fees

‘Be Kind Day’ for volunteering

Flexible working options

Qualifications

• Proven ability to meet service-level agreements.
• Ability to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance.

Responsibilities

• Deliver second-line technical support to agreed service levels.
• Maintain and configure desktop environments across multiple sites.
• Collaborate with internal teams for seamless IT operations.

Skills

Experience in service delivery environment (ITIL processes)

2nd line desktop support in a Windows 10 environment

Troubleshooting across PCs, laptops, printers, LAN

Job description

Overview

As a Desktop Support Analyst, you'll be at the heart of our IT operations, ensuring our teams have the tools they need to deliver critical missions. This is a role where your expertise directly supports national security and defence and where your career can grow in a dynamic, forward‑thinking environment. Day‑to‑day, you'll provide second‑line technical support across multiple sites, maintaining and improving desktop environments that keep our people connected and effective. This full‑time role (37.5 hours per week) is based at RAF Brize Norton with travel to other sites.

Responsibilities

• Deliver second‑line technical support to agreed service levels
• Maintain and configure desktop environments across multiple sites
• Resolve hardware and software issues for PCs, laptops, printers and mobile devices
• Support videoconferencing and LAN connectivity
• Collaborate with internal teams and stakeholders to ensure seamless IT operations

Qualifications

• Experience working in a service‑delivery environment (ITIL processes)
• Proven ability to meet service‑level agreements
• Skilled in providing 2nd line desktop support in a Windows 10 environment
• Ability to configure and support business‑use mobile devices
• Troubleshooting across PCs, laptops, printers, LAN and videoconferencing systems
• Ability to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role

Benefits

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check and nutritional consultations through Aviva DigiCare+
• Employee share scheme and shopping savings portal
• Payment of professional fees
• Reservists receive 10 days’ special paid leave
• Holiday trading – buy or sell up to one week of annual leave
• ‘Be Kind Day’ – one paid day a year for volunteering
• Flexible working options
• A dynamic working environment