Regional Customer Relations Lead – Care Homes

Runwood Homes Careers; Nottingham; On-site; GBP 40,000; Full time

Job summary

A leading care home provider is looking for a Customer Relations Manager to oversee sales and marketing across homes in Nottingham and Warwickshire. The successful candidate will ensure high-quality experiences for self-funding clients and their families and drive community engagement. Ideal candidates will have sales experience, strong communication skills, and a passion for service. This full-time position offers 28 days of paid holiday, training, and opportunities for career progression.

Benefits

28 days Paid Holiday

Pension Scheme

Blue Light Card with discounts

Employee Assistance Scheme

Comprehensive induction and ongoing training

Free DBS Check

Career progression opportunities

Free, on-site parking

Qualifications

• Strong background in sales and business development, preferably in the care industry.
• Ability to establish and nurture relationships within the community.
• A full driving license and access to a car is essential.

Responsibilities

• Responsible for sale of self-funding beds to achieve occupancy targets.
• Devise and implement marketing strategies for individual homes.
• Promote community engagement through local organizations and events.

Skills

Sales experience

Relationship building

Strong communication skills

Customer service excellence

Job description

A leading care home provider is looking for a Customer Relations Manager to oversee sales and marketing across homes in Nottingham and Warwickshire. The successful candidate will ensure high-quality experiences for self-funding clients and their families and drive community engagement. Ideal candidates will have sales experience, strong communication skills, and a passion for service. This full-time position offers 28 days of paid holiday, training, and opportunities for career progression.